1. Overview

At myMozo, we strive to provide our customers with an exceptional online ordering experience, whether pickup or delivery. We understand that sometimes things don't go as planned, and we are here to help. This refund policy outlines the terms and conditions for refunds on online orders.

2. Eligibility for Refunds

Refunds are issued under the following circumstances:

• Incorrect Order: If you receive an order that is incorrect or incomplete, please contact us immediately.
• Food Quality: If the food you receive does not meet our quality standards (e.g., burnt, undercooked, spoiled), please let us know as soon as possible.
• Order Payment: Our restaurant partners sign up with myMozo for service and authorize us to accept payment on their behalf. If there is any confusion regarding your order, please contact us immediately. We will work with the restaurant and resolve your order payment and issue a full refund.

3. Refund Request Procedure

To request a refund, please follow these steps:

1. Contact Us: Reach out to our customer service team within 24 hours of receiving your order. You can contact us via:
   • Phone: +1 (855) 521-7849
   • Email: support@mymozo.com
   • Online: www.mymozo.com
2. Provide Details: Please provide the following information when requesting a refund:
   • Order number
   • Date and time of the order
   • Description of the issue
   • Photos (if applicable)
3. Review Process: Our team will review your request and respond within 3 business days. We may contact you for additional information if necessary.

4. Refund Resolution

Once your refund request is approved, we will process your refund in one of the following ways:

• Original Payment Method: The refund will be credited back to the original payment method used for the purchase. Please note that it may take 5 business days for the refund to appear on your account statement.
• Store Credit: Alternatively, you may choose to receive a restaurant credit for the refunded amount, which can be used for future orders.

5. Conditions and Exclusions

• Timing: Refund requests must be made within 24 hours of receiving your order.
• Non-Refundable Items: Certain items may not be eligible for refunds, including gift cards and promotional items.
• Custom Orders: Customized or special orders may have different refund terms, which will be communicated at the time of purchase.

6. Changes to This Policy

myMozo reserves the right to modify or update this refund policy at any time. Any changes will be effective immediately upon posting to our website. We encourage you to review this policy periodically.

Thank you for choosing myMozo. We appreciate your business and look forward to serving you again soon.